Supporting our clients through COVID-19
You’ve probably seen more than one COVID-19 update recently, so we’ll keep this one brief.
We intend to remain open and operating as normal, for as long as we can, and have taken several proactive steps to ensure our service to our clients remains uninterrupted.
We have systems in place to ensure that our Advisers and Customer Care Staff can work from home if they need to. So, even if COVID-19 spreads more widely, we anticipate being able to provide you with Insurance and KiwiSaver advice and to ensure claims support is available uninterrupted.
Most business can be conducted over the phone and/or by email and we can also connect with you digitally via mediums such as GoToMeeting, Zoom, Skype or Facetime.
WILL THE COVID-19 PANDEMIC AFFECT MY CURRENT POLICY?
No, your current Terms and Conditions remain as they are. Our Provider Partners have confirmed to us that Covid-19 does not impact you to claim under the Terms and Conditions of your policy.
WHAT IF I EXPERINCE FINANCIAL HARDSHIP?
All our Provider Partners have options in place to help you through this uncertain time. If you are worried or would like to review your current cover please phone our Customer Care Team on 0800 656 670 or email us at email@example.com.
WHAT ABOUT MY KIWISAVER?
We anticipate most KiwiSaver Funds will drop in the short term but bounce back when we come out the other side of this. If you are worried or would like to review your current KiwiSaver, please phone our KiwiSaver Specialist, Andrew Wilkinson, on 0800 656 670 or email us at firstname.lastname@example.org
Also visit our Facebook page for more frequent updates.
Stay safe and stay well, and remember that we’re here to help you.